JOB DESCRIPTION
ABOUT US
Established in 1998, we are an award winning family-run business, passionate about designing and installing high quality kitchens, bathrooms & bedrooms.
Our people are proud to work here. Not just because of the genuine difference we make to our customers’ lives, but because we empower everyone to make a real difference.
ABOUT THE ROLE
We are looking for a passionate, ambitious and highly motivated Operations and Customer Care Assistant to work alongside and support our friendly Office Team, consisting of our Senior Leadership, Logistics, Sales and Design Teams. You will be tasked with a variety of administrative, and operational duties, ensuring that day to day operations run smoothly and efficiently. You will also deal with a wide range of customer contact, whether that be new enquiries or providing after sales support. You will report to the Executive Assistant to the Senior Management Team.
about you
To be successful, you will be able to demonstrate previous experience in customer service and general administrational duties, ideally within the KBB/Property Development sector. Supporting a wide team across different disciplines means you will need to be skilled at managing conflicting priorities and have excellent interpersonal skills. You will be a confident and effective communicator both in person and in writing and importantly, really enjoy supporting customers and problem solving.
key responsibilities
Manage day-to-day administrational operations
Professionally handle customer enquiries and provide after sales support
Work with Logistics Team and Suppliers to solve any customer after sales issues effectively
Support Finance Team with paperwork where appropriate
Support Design Team by producing excellent photorealistic renders using CAD design software
skills/experience
Microsoft Office 365 competency
CAD Design experience desirable - we use Winner Flex and Virtual Worlds software (although programme specific training will be provided).
CRM experience desirable - we use EQ Professional (although programme specific training will be provided).
Energetic and adaptable, with a growth-oriented mindset
Team player
benefits
Salary: competitive, plus increase dependent on performance
Holiday: 28 days, including bank holidays.
Hours: Monday to Friday 9am to 5pm, Saturday 9am to 12:30pm (43.5 hours). We can accomodate one afternoon off per week, if desired.
Employee discount
N.B. This is an in-person role.